Dispatcher – Service Desk - Remote

Overview

The Service Desk Dispatcher serves as the primary coordination point for service requests supporting customers, partners, field technicians, and internal teams. This role manages incoming service requests, assigns technicians, and coordinates resources to ensure service delivery in accordance with customer agreements and service-level expectations.

In Short

• Remote position supporting Pacific Time Zone operations.
• Dedicated workspace required.
• Reliable high-speed internet connection required.
• Ability to manage multiple service requests simultaneously.
• Receive and process incoming service requests.
• Create service requests and tasks within the IFS system.
• Assign service calls to field technicians.
• Maintain detailed ticket updates.
• Monitor system alerts and service queues.
• Communicate clearly and professionally with customers.

Requirements

• High School Diploma or equivalent required.
• One to two years of customer service experience preferred.
• Previous dispatch or call center experience preferred.
• Experience with ERP or service management platforms preferred.
• Proficiency with Microsoft Office applications.
• Strong organizational, multitasking, and communication skills.
• Ability to remain calm and organized in a fast-paced environment.
• Ability to work independently with minimal supervision.

Benefits

• Opportunity to work in a dynamic environment.
• Remote work flexibility after training.
• Engagement with diverse teams and customers.
• Development of valuable skills in service management.
• Supportive work culture.