Bilingual Associate, Credit Cards - Remote

Overview

The Bilingual Associate in Credit Cards at BMO Virtual Connect provides exceptional customer service and sales support related to credit and lending products, ensuring customer needs are met while adhering to banking regulations.

In Short

• Understand customer needs and provide credit and lending-related sales and service.
• Advise customers on lending strategies and products.
• Fulfill sales and service activities in accordance with approved procedures.
• Integrate marketing promotions into customer conversations.
• Collaborate with internal and external stakeholders.
• Maintain confidentiality of customer and bank information.
• Adhere to regulatory and compliance requirements.
• Perform initial problem solving and escalate when required.
• Fluent in French and English.
• Complete standardized tasks under supervision.

Requirements

• High school diploma or equivalent work experience.
• Knowledge of personal banking products.
• Understanding of contact centre operational processes.
• Basic knowledge of call centre technology.
• Basic verbal and written communication skills.
• Basic organizational skills.
• Collaboration and team skills.
• Fluency in French and English.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Tools and resources for career growth.
• Supportive work environment.