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Operations Data Coordinator (Contract) - Remote

Posted 20 hours ago
Customer Service
Contract
Philippines

Overview

We are looking for a contractual Operations Data Coordinator to support our order management process this holiday season. You will coordinate with our logistics and customer service teams to help resolve shipping issues, track order status, and ensure timely shipments.

In Short

  • Act as primary contact for Customer Service teams.
  • Resolve shipment escalations.
  • Process site and marketplace orders.
  • Monitor daily shipments from warehouse partners.
  • Follow procedures for file management.
  • Investigate errors and troubleshoot orders.
  • Liaise between operations team and warehouses.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree in any field.
  • 1 year of relevant experience preferred.
  • Must work graveyard shifts as needed.
  • Strong communication skills.
  • Detail-oriented problem solver.
  • Tech-savvy and comfortable with digital tools.
  • Effective multitasker with prioritization skills.
  • Remote work experience is a plus.

Benefits

  • Flexible work hours.
  • Work from home setup.
  • Company-issued laptops are not provided.
  • Paid overtime may be required.
Balsam Brands logo

Balsam Brands

Balsam Brands is a global eCommerce retailer specializing in holiday and home décor, with its flagship brand, Balsam Hill™, recognized as the leading retailer of artificial Christmas trees and holiday decorations. The company is committed to excellence and fosters a people-first culture that emphasizes relationship-building, authenticity, and community engagement. With teams located in Boise, the Bay Area, Ireland, and the Philippines, Balsam Brands aims to create joy through meaningful experiences and products. The company values diversity, equity, and inclusion, and is dedicated to providing a supportive work environment that empowers employees to thrive both personally and professionally.

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