Email & SMS Account Manager - eCommerce Focus - Remote

Overview

We’re seeking a confident Email & SMS Account Manager with hands-on experience managing Klaviyo or similar ESPs, who can juggle multiple clients and lead creatives with minimal oversight.

In Short

• Lead retention strategies for eCommerce brands.
• Manage 8–10 client accounts simultaneously.
• Develop creative campaign concepts aligned with brand goals.
• Conduct account audits and identify optimization opportunities.
• Translate metrics into actionable client insights.
• Collaborate with designers and copywriters for campaign execution.
• Stay updated on industry trends and innovative ideas.
• Ensure quality assurance across all creative assets.
• Work fully remote with availability during EST business hours.

Requirements

• 1+ years of eCommerce retention marketing experience.
• Proven ability to manage multiple client accounts.
• Experience with Klaviyo or similar ESPs.
• Strong portfolio of email and SMS campaigns.
• Strategic thinker with a focus on creativity and performance.
• Excellent communication skills for client interactions.
• Attention to detail in creative outputs.
• Able to thrive in a fast-paced agency environment.
• Strong understanding of eCommerce metrics.
• U.S. or Colombia-based within ±3 hours of EST.

Benefits

• Competitive compensation.
• Health, dental, and vision insurance (U.S. residents only).
• PTO + Paid U.S. holidays.
• Fully remote work environment.
• Career growth pathways in a high-performance culture.
• Work with a creative, high-accountability team.