Community Housing Officer - Remote

Overview

Join the Housing Management Service as a Community Housing Officer, playing a pivotal role in managing tenancies and ensuring safe living environments.

In Short

• Manage new lets and tenancy agreements.
• Welcome new tenants and provide necessary support.
• Ensure communal spaces are safe and clean.
• Maintain compliance with housing regulations.
• Support tenants with housing issues.
• Investigate anti-social behaviour and resolve disputes.
• Promote tenant satisfaction through feedback and solutions.
• Collaborate with partner agencies.
• Drive performance and exceed targets.
• Flexible working arrangements available.

Requirements

• Hold or working towards CIH Level 3 qualification.
• Passion for quality customer service.
• Knowledge of housing management and local communities.
• Ability to engage residents for feedback.
• Full driving licence and access to a car.
• Competent with ICT.
• Flexible to meet service demands.
• Collaborative problem-solving skills.
• Ambition to represent the councils.
• Thrive on performance targets.

Benefits

• Learning and development opportunities.
• Generous leave entitlement.
• Competitive Local Government Pension Scheme.
• Wellbeing support and employee assistance programs.
• Private health care options.
• Flexible and hybrid working arrangements.
• Paid volunteering days.
• Electric Vehicle Salary Sacrifice Scheme.