Customer Support Officer - Remote

Overview

The Customer Support Officer role involves providing frontline customer service to residents, requiring excellent communication skills and a proactive approach to problem-solving.

In Short

• Join the Customer Support team at Babergh and Mid Suffolk District Councils.
• Provide excellent customer service to residents.
• Handle a high volume of telephone enquiries (65-85 calls per day).
• Work in a hybrid model (home and customer access points).
• Part-time position (19 hours per week).
• Salary ranges from £27,694 to £31,022 per annum.
• Permanent contract.
• Ongoing commitment to learning and development.
• Flexible working arrangements available.
• Open to job share applications.

Requirements

• Excellent communication skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused and organized.
• Proactive problem-solving skills.
• Ability to work accurately and efficiently.
• Team player with a positive outlook.
• Flexibility to work on a rota basis.
• Commitment to the values of the organization.
• Experience in customer service is preferred.
• Willingness to learn and develop professionally.

Benefits

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements.
• Great learning and development opportunities.