Test Resources Associate - Remote

Overview

The Test Resources Associate will manage testing resource administration and provide customer support in a remote environment, ensuring seamless operations for international clients.

In Short

• Full-time remote position based in Lebanon.
• Act as the first point of contact for customer inquiries.
• Manage test resources like SIM cards and data packages.
• Monitor inventory levels and coordinate recharges.
• Perform financial tracking and reconciliation tasks.
• Coordinate with internal teams for resource requests.
• Document actions and resolutions in the ticketing system.
• Prepare reports on resource status and operational efficiency.
• Must have a Bachelor’s degree in relevant fields.
• Proficiency in Arabic and English is required.

Requirements

• Bachelor’s degree in Business Administration, Operations, IT, or related field.
• Native-level proficiency in Arabic and professional working proficiency in English.
• Experience in customer support or administrative roles.
• Comfortable with ticketing systems and spreadsheets.
• Exceptional organizational skills.
• Ability to work independently in a remote setting.

Benefits

• 100% remote position.
• Stable working hours with paid annual leave.
• Exposure to international telecom testing operations.
• Structured professional environment with learning opportunities.