Customer Solutions Specialist (First Shift) - Remote

Overview

As a Customer Solutions Specialist, you will provide exceptional support to AWeber customers, enhancing their experiences with our marketing software.

In Short

• Work remotely from various states in the USA.
• Communicate with customers through live chat, email, phone, and social media.
• Support customers in understanding AWeber's features.
• Educate customers on marketing best practices.
• Collaborate with team members on special projects.
• Work variable days, including weekends.
• Take initiative to improve customer experience.
• Advocate for process enhancements within the CS department.
• Knowledge of marketing technologies is a plus.
• Join an award-winning team dedicated to helping small businesses grow.

Requirements

• Exceptional communication skills.
• Experience in customer support roles.
• Ability to work variable shifts.
• Knowledge of marketing technologies preferred.
• Strong problem-solving skills.
• Passion for helping small businesses.
• Ability to work collaboratively in a remote environment.
• Proactive approach to customer education.
• Ability to manage multiple communication channels.
• Willingness to provide feedback and suggestions.

Benefits

• 100% remote work environment.
• Flexible and collaborative company culture.
• Comprehensive medical, dental, and vision insurance.
• 4-7 weeks of paid time off based on tenure.
• 401K retirement plan with company match.
• Home office equipment stipend.
• Tuition reimbursement and learning opportunities.
• Gym Memberships Reimbursement.
• Company Paid Short and Long Term Disability Insurance.
• Additional supplemental benefits available.