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German Customer Support Agent - Remote

Posted 3 weeks ago
Customer Service
Full Time
Greece

Overview

Join a global customer experience leader as a Customer Service Agent, providing outstanding support to users in German and English.

In Short

  • Provide high-quality customer support via phone, email, and chat
  • Handle inquiries and troubleshoot issues
  • Ensure customer satisfaction
  • Manage daily interactions professionally and empathetically
  • Log all interactions in the system
  • Escalate complex cases when necessary
  • Fluency in German (C2/native) required
  • Good command of English (minimum B2 level)
  • Previous customer service experience is a plus
  • Comfortable working with technology

Requirements

  • Fluency in German (C2/native level)
  • Good command of English (minimum B2 level)
  • High school diploma or above
  • Previous experience in customer service, retail, travel, or hospitality is a plus
  • Strong communication and problem-solving skills
  • Comfortable working with technology and learning new systems

Benefits

  • Opportunity to work with a well-known brand
  • Full-time contract
  • Work in a supportive team environment
  • Gain experience in customer service

AVG

AVG

AVG is a global leader in customer experience, dedicated to providing exceptional support to users of its well-known brand. The company values passionate individuals who are committed to helping others and solving problems. With a focus on high-quality customer service, AVG seeks to create a positive and professional environment where employees can thrive while assisting customers through various communication channels.

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