Customer Service Representative - Remote

Overview

We are seeking a Customer Service Representative to join our Commercial team on a fixed-term contract for 12 months, in a hybrid-to-remote role. The successful candidate will be responsible for managing customer accounts, ensuring complete order fulfillment, and advocating for customer requirements to enhance satisfaction and operational responsiveness. This role is essential in maintaining accurate records and proactively communicating supply chain solutions.

In Short

• Manage customer accounts with regard to order processing, order tracking, delivery schedules, and complete order fulfillment.
• Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.
• Address and resolve customer complaints in a professional and diplomatic manner.
• Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.
• Communicate supply chain challenges proactively and present viable alternative solutions to customers.

Requirements

• Minimum 2 years of professional experience in customer service or a related discipline, ideally in the textile industry.
• Proficiency in Turkish and English, with strong written and verbal communication abilities.
• Demonstrated excellence in data entry and organizational skills.
• Ability to effectively prioritize and manage multiple concurrent tasks and issues.

Benefits

• Financial & Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket.
• Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.
• Continuous Development: We invest in your growth with individually set-up development plans, access to language courses, and various internal trainings.
• Flexible Work & Well-being: Hybrid work options (for most roles).
• Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.