Team Leader Customer Service (m/f/d) - German and English - Remote

Overview

We are looking for a Team Leader (m/f/d) for Avedo, fluent in German and English, to work full-time and completely remote.

In Short

• Full-time freelance position from Bosnia
• Remote work from the start in a BYOD model (Bring Your Own Device)
• Quick and uncomplicated onboarding
• Dynamically innovative working environment with flat hierarchies
• Responsible for leading a team according to qualitative and quantitative project goals
• Conduct regular employee discussions on professional, organizational, and performance-related topics
• Plan and conduct team meetings
• Monitor, ensure quality, and coach employees
• Actively contribute to and optimize project processes
• Ensure and increase productivity and profitability

Requirements

• Fluent in German, both spoken and written
• Good command of English, both spoken and written
• Proficient in MS Office
• High level of judgment and assertiveness
• Structured, performance, and revenue-oriented working style
• Strong self-motivation, high engagement, and independence

Benefits

• Freelance position with flexible working hours
• Work from anywhere in a remote setup
• Innovative and dynamic work environment
• Quick onboarding process