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Zendesk Solutions Engineer - Remote

Posted 9 hours ago
Customer Service
Contract
Argentina

Overview

We’re seeking a Zendesk Solutions Engineer to own the configuration, optimization, and ongoing management of AvantStay’s Zendesk platform. You will design workflows, build integrations, and deploy automations that make our Guest Experience and Account Management teams more efficient and effective. This is a hands-on role where you’ll partner cross-functionally across GX, Ops, Product, and Engineering to ensure we deliver outstanding customer support at scale.

In Short

  • Zendesk platform ownership.
  • Workflow automation.
  • Integrations & systems design.
  • Analytics & insights.
  • AI automation strategy.
  • Governance & best practices.
  • Enablement.

Requirements

  • Experience with Zendesk platform.
  • Strong understanding of workflow automation.
  • Knowledge of API integrations.
  • Experience in analytics and reporting.
  • Familiarity with AI tools and strategies.
  • Ability to establish governance and best practices.
  • Experience in training and enablement.

Benefits

  • Flexible work environment.
  • Opportunity to work with cross-functional teams.
  • Hands-on involvement in platform management.
  • Potential for professional growth in AI and customer experience.
  • Ability to make a significant impact on customer support.
AvantStay logo

AvantStay

AvantStay is a tech-enabled hospitality brand focused on delivering exceptional and unique stays for group travelers. Positioned within the rapidly growing short-term rental industry, which is valued at over $100 billion, AvantStay aims to set a new standard for group experiences. The company is venture-funded and is expanding quickly, emphasizing a seamless onboarding process for its properties through effective project management and collaboration across various teams.

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