Guest Experience Agent - Remote

Overview

As a Guest Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay, ensuring a high level of service throughout their experience.

In Short

• Support guests from inquiry to stay completion.
• Communicate with escalated guests to resolve issues.
• Make reservations based on guest requirements.
• Respond to guest messages promptly via multiple channels.
• Collaborate with field operation teams for consistency.
• Maintain updated systems with guest and property information.
• Provide accurate information about properties and policies.
• Build relationships with field operators and vendors.
• Deliver exceptional customer support to guests.

Requirements

• Excellent communication skills.
• Strong interpersonal skills.
• Critical thinking abilities.
• Experience in customer service.
• Ability to manage multiple inquiries simultaneously.

Benefits

• Opportunity to work in a rapidly growing company.
• Engaging work environment focused on guest satisfaction.
• Potential for career advancement in the hospitality industry.