Director of Sales Engineers - Remote

Overview

The Director of Sales Engineers at Automattic for Agencies will lead a high-performing team to drive growth by converting agency prospects into customers and ensuring exceptional onboarding and support experiences.

In Short

• Develop long-term vision for Sales Engineering.
• Lead and mentor a team of Sales Engineers.
• Support customer acquisition and retention initiatives.
• Define key performance metrics for the team.
• Collaborate cross-functionally to innovate strategies.
• Deliver a differentiated support experience for customers.
• Identify opportunities for process improvement.
• Manage competing priorities in a remote-first environment.
• Utilize data for decision-making and measuring success.
• Foster a collaborative and inclusive team culture.

Requirements

• Experience in sales, technical support, or customer success.
• Strong understanding of consultative sales techniques.
• Exceptional communication and collaboration skills.
• Ability to establish team structures and workflows.
• Technical acumen for troubleshooting systems.
• Experience in developing customer relationship strategies.
• Strong analytical skills for data-driven decision-making.
• Empathy and commitment to outstanding customer experiences.

Benefits

• Fully remote work environment.
• Open vacation policy.
• Global salary ranges regardless of location.
• Opportunities for professional development.
• Inclusive company culture focused on diversity.