Customer Service Representative with Automotive Background (d/m/w) - Remote

Overview

We are looking for a Customer Service Representative with Automotive Background (d/m/w) to join our Quality Management Team and ensure that our quality standards are maintained even after the vehicle purchase. By handling complaints, you will contribute to sustainable customer loyalty.

In Short

• Analyze and assess damage and defects on used cars based on photos, videos, or estimates.
• Coordinate between customers, internal departments, and external service providers.
• Serve as a technical advisor to your team, assisting with technical inquiries.
• Ensure a positive buying experience for customers through a solution-oriented approach.
• Work closely with automotive workshops to uphold quality standards.
• Offer individual training and coaching for personal development.
• Enjoy discounts on major brands and on our entire vehicle inventory.
• Promote work-life balance and well-being as part of our company culture.
• Be part of a transparent and feedback-oriented company culture.
• Contribute to the development of processes and solutions.

Requirements

• Experience in the automotive sector, e.g., as a mechanic or service advisor.
• Some experience in customer service and strong communication skills.
• Structured, independent work ethic and a team player.
• Fluent in German and proficient with Google Tools.
• Passion for cars and willingness to learn new topics.

Benefits

• Up to 100% remote work within Germany.
• Individual training and coaching opportunities.
• Discounts on well-known brands and our vehicle inventory.
• Supportive and open company culture.