Customer Service Representative with a Focus on Customer Happiness (m/f/d) - Remote

Overview

As a Customer Service Representative, you will ensure that our quality standards are maintained even after vehicle purchases, contributing to sustainable customer loyalty through careful and solution-oriented handling of customer reviews.

In Short

• Act as a point of contact for customers post-vehicle purchase, addressing their reviews on Trustpilot and Google.
• Improve service by actively collecting and analyzing customer feedback to find satisfactory solutions.
• Provide creative and customer-oriented responses on various review platforms to ensure excellent service quality.
• Monitor customer satisfaction KPIs by analyzing feedback and deriving quality assurance measures.
• Support the development of Autohero's social media strategy by researching current topics, news, and trends.
• Act as a communicative link between customers, internal departments, and service providers.

Requirements

• Strong communication skills and a service-oriented attitude with enjoyment in customer contact.
• Structured, responsible, and team-oriented work style.
• Interest in cars and a willingness to learn new things in this area; career changers are welcome.
• Very good German and English skills, both spoken and written, and proficiency with Google Tools (Sheets, Gmail, Calendar, etc.).

Benefits

• Up to 100% remote work within Germany, depending on agreement.
• Individual training and coaching for personal development.
• An open corporate culture that values feedback and transparency.
• Discounts on well-known brands like Apple, Expedia, Adidas, Sky, and Bosch, as well as discounts on our entire vehicle inventory for you and your family.