Customer Service Representative for Order Returns (m/f/d) - Remote

Overview

We are looking for a Customer Service Representative (m/f/d) to join our Autohero team, focusing on our online customers and assisting with all inquiries related to the purchase of our premium cars, including order returns. Your excellent contribution and personality will ensure an outstanding customer experience!

In Short

• Support our private customers from the online business, ensuring customer satisfaction is a priority.
• Handle all inquiries from online customers regarding cancellations and returns, creating an optimal customer journey.
• Act as the interface to customer service and collaborate closely with other departments to ensure a smooth process.
• Enjoy remote work options within Germany.
• Work in an office located in Berlin-Kreuzberg.
• Receive modern IT equipment and support.
• Participate in individual training and coaching for personal development.
• Benefit from discounts on well-known brands and our entire vehicle inventory for your family and friends.
• Experience an open communication culture with no strict dress code.
• Be part of a team that values results and personal growth.

Requirements

• Enjoy customer contact with a reliable and solution-oriented work style.
• Experience in telephone customer support; automotive knowledge is not a must.
• Team player with a good dose of self-motivation.
• Excellent German language skills and proficient in Microsoft Office and Excel.

Benefits

• Work-life balance and well-being are part of our corporate culture.
• Up to 100% remote work available by arrangement.
• Modern IT equipment and support.
• Individual training and coaching from the start.
• Discounts on well-known brands and our vehicle inventory.
• Open communication and good results valued over dress codes.