Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will be the trusted first point of contact for families navigating autism-related challenges, ensuring they feel empowered and supported.

In Short

• Join a mission-driven team at Autism Parenting Magazine.
• Provide outstanding customer service to families affected by autism.
• Respond to inquiries with empathy and support.
• Guide new subscribers through the onboarding process.
• Support families through email, chat, and social media.
• Work in a diverse, global remote team.
• Contribute to a meaningful cause in the autism community.
• Opportunities for career growth and advancement.
• Foster a culture of focus, discipline, and accountability.
• Make a global impact through your work.

Requirements

• Passion for customer service and helping families.
• Strong communication skills.
• Ability to work remotely and independently.
• Experience in customer support is a plus.
• Empathy and understanding of autism-related challenges.
• Familiarity with email, chat, and social media platforms.
• Willingness to learn and adapt in a fast-paced environment.
• Team player with a positive attitude.
• Ability to handle inquiries with professionalism.
• Commitment to the mission of Autism Parenting Magazine.

Benefits

• Work from anywhere in the Philippines.
• Be part of a rapidly growing company.
• Make a meaningful difference in families' lives.
• Access to professional development opportunities.
• Collaborate with a diverse and supportive team.
• Flexible work hours.
• Engage in a culture of accountability and focus.
• Contribute to a positive work environment.
• Participate in company events and initiatives.
• Gain experience in the publishing industry.