Outreach Liaison - Fort Lauderdale, FL - Remote

Overview

Author Health is seeking a self-motivated and empathetic Outreach Liaison to connect patients with critical mental health and social services.

In Short

• Conduct in-person outreach to educate potential patients and caregivers.
• Organize and prioritize workload to meet outreach goals.
• Utilize CRM and electronic medical records for documentation.
• Collaborate with internal teams for seamless patient transitions.
• Provide feedback on outreach strategies.
• Participate in virtual meetings in a remote work environment.
• 3+ years in customer service/sales with cold outreach experience preferred.
• Multi-lingual candidates preferred.
• Strong ability to build connections quickly.
• Must have access to a car for outreach.

Requirements

• 3+ years of experience in customer service/sales.
• Experience in healthcare outreach or community engagement.
• Strong communication and relationship-building skills.
• Proficiency in critical thinking and time management.
• Ability to work independently and meet goals.
• Tech proficiency and comfort with software systems.
• Adherence to HIPAA regulations.

Benefits

• 401k plan with company match.
• Mileage reimbursement.
• Comprehensive benefits package.
• Generous paid vacation and sick leave.
• Performance-based bonuses.
• Inclusive workplace policy.