Senior Manager, Operations Enablement - Remote

Overview

This role involves leading a newly created team focused on supporting post-sales functions and developing onboarding programs for the Customer Advisory Services organization.

In Short

• Lead the development of an enablement roadmap for post-sales organization.
• Manage a team of enablement analysts.
• Develop a comprehensive onboarding strategy with measurable outcomes.
• Collaborate with cross-functional stakeholders to analyze training needs.
• Deliver engaging learning experiences through various mediums.
• Prepare ongoing reports linking onboarding efforts with outcomes.
• Develop a communication strategy for system and process changes.
• Facilitate training for product launches.
• Enhance cultural awareness and connectedness within the organization.
• Drive employee engagement initiatives.

Requirements

• 8+ years of experience managing cross-functional programs.
• 3+ years leading organizational initiatives.
• Strong verbal and written communication skills.
• Ability to develop relationships with stakeholders.
• Experience in gap analysis and data-driven solutions.
• Understanding of training best practices.
• Sales training and enablement experience preferred.
• Knowledge of post-sales processes and tools.
• High adaptability to manage multiple priorities.
• Proficiency in Google suite and project management software.

Benefits

• Opportunity to work at a fast-growing SaaS company.
• $200/month for personal enhancement.
• Remote and hybrid work options.
• Comprehensive health coverage.
• 401K with match or pension with match.
• Competitive compensation and bonus program.
• Flexible vacation or 25 days off (UK).
• Time off for birthdays and volunteering.
• Employee resource groups.
• Opportunities for team and company events.