Technical Support Specialist - Remote

Posted 8 weeks ago

Customer Service

Full Time

Mexico

Bilingual (Spanish AND English)

Overview

As a Technical Support Specialist at Audinate, you will provide direct technical support for our end user software and hardware products, contributing to pioneering the future of AV technology.

In Short

Provide quality front line technical support to Dante end users, integrators, resellers, and staff.
Investigate, debug and reproduce issues, providing workarounds or escalating to the Engineering team.
Work alongside a passionate Support team and organization.
Assist others in resolving technical issues with a strong customer focus.
Communicate effectively in Spanish and English, with additional languages being a plus.
Foster positive rapport with multinational team members.
Experience in providing technical support for IT software and hardware products.
Understanding of Ethernet & IP network fundamentals.
Hands-on experience with Dante products and systems is desired.
Use network troubleshooting tools like Wireshark to analyze network traffic.

Requirements

Genuine interest in assisting others to resolve technical issues.
Strong customer focus and relationship-building skills.
Strong communication skills in Spanish and English.
Ability to foster positive rapport in a global environment.
Experience with Windows/Linux/macOS environments.
Understanding of Ethernet & IP network fundamentals.
Hands-on experience with Dante products.
Ability to use network troubleshooting tools.

Benefits

Competitive salary and annual bonus.
Equity incentive plan.
Flexible working arrangements.
Home office support.
Volunteering leave.

Audinate

Audinate is a leading innovator in networked media technology, renowned for its Dante solution, which revolutionizes audio and video connectivity in professional applications such as live events, broadcasting, and entertainment venues. By replacing traditional connections with a streamlined computer network, Dante enables the transmission of high-quality audio and video over standard Ethernet cables, establishing itself as the industry standard for modern AV connectivity. The technology is widely adopted by numerous manufacturers and utilized in prestigious locations, including the Sydney Opera House and NFL Media Headquarters. Audinate fosters a collaborative work environment, offering flexibility and opportunities for professional growth while focusing on enhancing operational efficiency and stakeholder satisfaction.

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