Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Audinate, you will provide direct technical support for our end user software and hardware products, contributing to pioneering the future of AV technology.

In Short

• Provide quality front line technical support to Dante end users, integrators, resellers, and staff.
• Investigate, debug and reproduce issues, providing workarounds or escalating to the Engineering team.
• Work alongside a passionate Support team and organization.
• Assist others in resolving technical issues with a strong customer focus.
• Communicate effectively in Spanish and English, with additional languages being a plus.
• Foster positive rapport with multinational team members.
• Experience in providing technical support for IT software and hardware products.
• Understanding of Ethernet & IP network fundamentals.
• Hands-on experience with Dante products and systems is desired.
• Use network troubleshooting tools like Wireshark to analyze network traffic.

Requirements

• Genuine interest in assisting others to resolve technical issues.
• Strong customer focus and relationship-building skills.
• Strong communication skills in Spanish and English.
• Ability to foster positive rapport in a global environment.
• Experience with Windows/Linux/macOS environments.
• Understanding of Ethernet & IP network fundamentals.
• Hands-on experience with Dante products.
• Ability to use network troubleshooting tools.

Benefits

• Competitive salary and annual bonus.
• Equity incentive plan.
• Flexible working arrangements.
• Home office support.
• Volunteering leave.