IT Specialist - Remote

Overview

Atrato is a fintech startup focused on providing financial tools for merchants and end consumers, making products and services more accessible in Latin America.

In Short

• Join the team as an IT Specialist, ensuring daily technical support for collaborators.
• Install, configure, and maintain hardware, software, and peripherals.
• Manage user access and device inventory.
• Monitor endpoint security and collaborate to optimize internal tools.
• Work 40 hours a week in a fully remote environment.
• 2+ years of technical support experience preferred.
• Knowledge of management tools like JumpCloud and Google Admin.
• Basic networking knowledge, VPN configuration, and disk encryption.
• Provide first-level technical support across various platforms.
• Document processes and generate compliance reports.

Requirements

• Experience in remote technical support.
• Proficient in user management on platforms like Google Workspace.
• Ability to implement IT policies and security measures.
• Excellent communication and problem-solving skills.
• Familiarity with security monitoring tools.

Benefits

• 100% remote work with a supportive team.
• Private health insurance.
• 15+ vacation days increasing with tenure.
• Interest-free financing options for purchases.
• Objective-based work environment.