Cloud Operations Manager - Remote

Overview

As a Cloud Operations Manager at Atmosera, you will play a pivotal role in ensuring our clients receive unparalleled support and service, leading a team of skilled support technicians and administrators in a 24x7x52 support model.

In Short

• Lead and manage a high-performing team of support technicians and engineers.
• Foster a culture of ownership, accountability, and operational excellence.
• Oversee cloud support team's operations and daily task management.
• Lead troubleshooting and incident management efforts.
• Develop and maintain documentation for standard operating procedures.
• Collaborate with cross-functional teams for project alignment.
• Analyze support data to identify trends and implement improvements.
• Ensure compliance with industry standards like FedRAMP and HIPAA.
• Champion operational initiatives and drive process improvements.

Requirements

• 5+ years of experience leading technical support teams.
• Experience with incident, problem, and change management processes.
• Familiarity with ITIL best practices.
• Excellent communication and leadership skills.
• Passion for client service and exceeding expectations.
• Ability to pass a federal background check for Public Trust Fitness.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Engagement in continuous improvement and professional development.
• Collaboration with cross-functional teams.