Travel & Lifestyle Member Advisor - Remote

Overview

Atlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more.

In Short

• Manage end-to-end travel and lifestyle requests, including researching, booking, and coordinating flights, hotels, events, and transportation.
• Provide timely, high-touch support to members via chat delivering thoughtful and personalized service.
• Maintain familiarity with internal platforms and third-party tools for efficient booking execution.
• Act as a brand ambassador, reinforcing Atlas’s premium positioning.
• Identify trends and escalate member feedback to improve services.
• Collaborate with concierge partners and internal teams for smooth coordination.
• Contribute to the development of SOPs and knowledge base articles.

Requirements

• 1-5 years of experience in luxury travel planning or concierge services.
• Proven expertise in managing complex travel itineraries.
• Deep knowledge of global destinations and luxury hospitality.
• Strong communication and relationship-building skills.
• High level of discretion, professionalism, and reliability.
• Operationally sharp, able to manage multiple priorities.

Benefits

• Competitive salary and equity package.
• Comprehensive health insurance.
• 401(k) plan.
• Unlimited PTO.