Travel Advisor - Remote

Overview

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

In Short

• Provide an industry-leading reservation solution in Portuguese, English, and Spanish.
• Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride.
• Embrace the global and cultural diversity of our guest and business needs.
• Consistently meet or exceed defined performance expectations.
• Build rapport with guests through active listening and a friendly approach.
• Inspire loyalty through personalized and efficient service.
• Use creativity to proactively find solutions and listen to feedback.
• Manage time effectively and adhere to schedules.
• Navigate multiple web-based systems for enhanced guest experience.
• Self-motivated with a positive attitude and willingness to learn.

Requirements

• High school diploma preferred; college degree in Tourism or similar preferred.
• Previous call center experience in a sales capacity preferred.
• Hotel/travel experience desired.
• Strong customer service and sales skills.
• Strong bilingual communication skills.
• Social intelligence and cultural sensitivity.
• Strong web-based navigation skills.
• Ability to embrace technological changes.
• Efficient data capture abilities.
• Basic software and hardware troubleshooting skills.

Benefits

• Work from home flexibility.
• Opportunities for personal development.
• Engagement in company initiatives and training.
• Supportive team environment.
• Potential for career advancement.