Field Deployment Engineer – Strategic Accounts - Remote

Overview

As a Field Deployment Engineer (FDE) at Atera, you will lead the onboarding and technical enablement of our most strategic and complex customers. This is a hybrid, highly customer-facing role that blends deep technical knowledge, project management, and solution design to drive customer success.

In Short

• Own end-to-end onboarding and technical implementation for strategic accounts
• Design tailored solutions using Atera’s full platform (RMM, PSA, and AI)
• Lead technical discovery, planning, deployment, and handoff
• Collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience
• Provide expert guidance on prompt engineering and API based integrations
• Serve as the technical authority during customer engagements, including onsite visits as needed
• Build implementation plans that drive fast time to value and high product adoption
• Identify and escalate customer feedback and product enhancement opportunities

Requirements

• 3 – 5+ years in a technical, customer-facing role (e.g., Solutions Engineer, Deployment Engineer, Technical Consultant)
• Strong technical acumen in IT operations, RMM, PSA, or similar platforms - a must
• Hands-on experience with API integrations and scripting
• Experience in Python, PowerShell, and REST APIs - an advantage
• Practical understanding of prompt engineering and deploying AI-based solutions
• Excellent communication skills and the ability to simplify complex technical concepts
• Track record of delivering value quickly and driving software adoption
• Experience working directly with MSPs, internal IT teams, and enterprise customers
• Willingness to travel for occasional onsite customer visits
• Strong project planning and stakeholder management skills

Benefits

• Opportunity to work at the intersection of technology, innovation, and strategic customer impact
• Transforming the world of IT management with an all-in-one platform
• Work with a team that serves managed service providers (MSPs), internal IT teams, and global enterprises