Customer Service Representative I (Cantonese or Mandarin Speaking) - Remote

Overview

Astrana is looking for a Customer Service Representative to join our fast and growing Dynamic team. This position requires speaking fluent in Cantonese or Mandarin.

In Short

• Answer all daily telephone calls from members, providers, and hospitals.
• Collect information from members/providers and provide status updates.
• Verify authorization, claims, eligibility, and status.
• Document calls in the customer service module.
• Assist with member outreach communications.
• Resolve walk-in member concerns.
• Provide quality service to customers.
• Maintain confidentiality at all times.
• Assist with appointment scheduling for members.
• Handle urgent Medicare authorization notifications.

Requirements

• High School Diploma or GED.
• Experience using Microsoft applications such as Word, Excel, and Outlook.
• Experience working in customer service.
• Fluency in Cantonese or Mandarin.
• One year of related experience or training.

Benefits

• This is a remote role.
• Typical work hours are Monday - Friday from 8:30am to 5:00pm PST.
• Target pay range is $18.90 - $24.25 per hour.