Client Support Unicorn - Remote

Overview

A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.

In Short

• Manage executive inbox and correspondence
• Organize calendars, schedule meetings, and confirm appointments
• Track tasks, projects, and deadlines to ensure nothing slips
• Prepare agendas, documents, and notes for meetings
• Organize files, documents, and data for easy access
• Book travel and manage itineraries
• Conduct light research to support decision-making
• Respond to support tickets and client emails
• Proactively check in with clients and accounts
• Collect testimonials, feedback, and call notes

Requirements

• Minimum 3+ years of client success, support, or executive assistant experience
• Exceptional written and verbal communication skills with a client-first mindset
• Naturally proactive, collaborative, and responsive
• Highly organized and consistent in managing tickets, reports, and follow-ups
• Growth-oriented professional seeking a long-term partnership

Benefits

• Unlimited earning potential if you choose to take on multiple clients
• Generous health allowance to support your well-being
• Profit-sharing opportunities as the company grows
• Access to exclusive upskilling and training in AI, operations, and leadership
• Monthly raffles and performance bonuses
• A tight-knit, supportive community and a dedicated Talent Success Manager