Virtual Assistant - Patient Care & Scheduling - Remote

Overview

The Virtual Assistant will manage patient care and scheduling for a chiropractic and wellness clinic, ensuring effective communication and follow-up with patients.

In Short

• Answer incoming calls and manage voicemail.
• Schedule and reschedule patient appointments.
• Contact patients without future appointments to encourage re-booking.
• Promote holistic health values through patient education.
• Send SMS/email reminders and confirmations.
• Utilize OpenPhone VoIP for communication.
• Work part-time, approximately 3 hours per week.
• Must align with clinic's holistic health philosophy.
• Detail-oriented and proactive in follow-ups.
• Must be reliable and available during EST hours.

Requirements

• Strong phone communication skills.
• Experience with scheduling, preferably in healthcare.
• Alignment with holistic health values.
• Proactive and detail-oriented.
• Clear written English communication.
• Tech readiness for VoIP and scheduling tools.
• Reliability in EST hours with stable internet.
• Willingness to sign HIPAA compliance forms and NDA.
• Prior experience in chiropractic or wellness is a plus.
• Familiarity with patient education and retention is a plus.

Benefits

• Flexible part-time hours.
• Work from home.
• Access to clinic tools and resources.
• Opportunity to support holistic health practices.