Virtual Assistant - Client Communications for Custom Jewelry - Remote

Overview

The Virtual Assistant will support a boutique custom jewelry business with client communications, email management, and project updates, ensuring smooth interactions with clients from inquiry to delivery.

In Short

• Manage email communications with clients (inquiries, follow-ups, updates)
• Draft responses to new client inquiries using provided templates & pricing guides
• Provide project updates to clients (using project workbooks and design files)
• Track and confirm shipment details (e.g., client stones, shipping labels, confirmations)
• Maintain accurate records of client communications and project progress
• Collaborate with founders to ensure smooth client experience
• Support additional admin tasks as role grows

Requirements

• Strong written English (professional, clear, warm communication style)
• Prior experience in email or client communication roles
• Highly organized with attention to detail
• Proactive and reliable; able to work independently
• Comfortable using Google Workspace (Docs, Sheets, Drive, Gmail)
• Ability to work during Eastern Time (New York) hours

Benefits

• Flexible working hours
• Opportunity to work in a creative environment
• Gain experience in the custom jewelry industry