Bilingual Virtual Assistant - Sales Support - Remote

Overview

A Toronto-based equipment manufacturer in the packaging industry is seeking a bilingual (English/Spanish) Virtual Assistant to support their sales organization. This role is a hybrid of receptionist and business development support, helping streamline inbound inquiries, qualify leads, and schedule appointments with the appropriate regional sales managers.

In Short

• Answer inbound calls and direct inquiries to the correct sales team member
• Schedule appointments for regional sales managers using a shared calendar system
• Handle web form submissions and reach out to leads for additional information
• Qualify leads using a provided intake form
• Send or walk clients through pre-qualification forms for their packaging projects
• Conduct occasional proactive outreach to re-engage older clients or leads needing follow-up
• Maintain lead records and appointment history in Salesforce CRM

Requirements

• Fluent in English and Spanish (French is a bonus but not required)
• Prior experience in a client-facing role
• Strong communication skills via phone and email
• Experience using Salesforce CRM
• Tech-savvy with the ability to manage scheduling tools and intake forms
• Self-managed and reliable with excellent attention to detail

Benefits

• Opportunity to work in a dynamic team environment
• Gain experience in sales support and customer service
• Flexible working hours