Customer Success Manager - Remote

Overview

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. We are seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership.

In Short

• Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction.
• Acquire a deep knowledge of company products and value proposition.
• Monitor account health and relevant KPIs to ensure continued adoption.
• Develop and present strategic success plans that clearly deliver on customer expectations.
• Be highly organized with strong CRM and territory management skills.
• Participate in customer meetings and quarterly business reviews.
• Act as the go-to point-of-contact for customers.
• Facilitate customer onboarding, training, and initial user setup.
• Meet retention and sales targets on a quarterly basis.

Requirements

• 4+ years in account management or customer success.
• 2+ years' experience selling additional products and services to existing accounts.
• Experience with CRM platforms (Salesforce strongly preferred).
• Ability to communicate clearly, concisely, and in a friendly manner.
• Strong active listening skills with a desire to understand and solve for customer needs.
• Experience strategically consulting customers and creating success plans.
• History of exceeding retention and expansion quotas.
• Must enjoy a challenge and have a commitment to excellence.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional organizational skills; be results-oriented with a bias for action.

Benefits

• Competitive compensation package including share options.
• Flexible work schedule.
• Full benefits and 401K.
• Opportunity to make a real impact every day.
• Opportunity to work with an exciting and growing team.
• Unlimited PTO.