Training Specialist - FinCrime - Remote

Overview

As a Training Specialist in the FinCrime team, you will develop and manage training programs to equip agents with essential skills and product knowledge, ensuring exceptional customer service.

In Short

• Design and implement onboarding and training programs.
• Lead expert content and soft skills training.
• Utilize data to identify training gaps and create targeted programs.
• Develop market-specific training materials.
• Measure training impact using advanced analytics.
• Integrate feedback to enhance training programs.
• Explore innovative training methods, including AI tools.
• Collaborate with cross-functional teams.
• Focus on continuous improvement of training content.
• Drive employee performance through effective training.

Requirements

• 5-7 years of experience in a training role, preferably in FinCrime.
• Proven experience in customer-focused training programs.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in training software and AI technologies.
• Ability to work independently and collaboratively.
• Strategic mindset focused on achieving outcomes.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for professional growth.
• Wellness benefit.
• Team bonding budget.
• Flexibility to work from anywhere for up to 90 days per year.
• Strong company culture promoting collaboration.