CX Senior Specialist - Remote

Overview

As a CX Senior Specialist at Aspire, you will manage customer relationships, handle inquiries and complaints, oversee escalations, and lead incident management processes to enhance the overall customer experience.

In Short

• Handle customer inquiries and complaints professionally.
• Build and maintain strong customer relationships.
• Oversee the complaint handling process.
• Lead response and recovery activities for critical incidents.
• Develop initiatives to improve customer experience.
• Collaborate with cross-functional teams to address customer pain points.
• Analyze customer-reported bugs and collaborate with tech teams.
• Monitor customer satisfaction metrics.
• Stay updated on customer experience management best practices.
• Flexibility to work during weekends.

Requirements

• Bachelor's degree in Business, Finance, or related field.
• Minimum 5 years of experience in customer experience management.
• Strong understanding of customer experience principles.
• Excellent communication and interpersonal skills.
• Proven ability to analyze data and translate insights.
• Experience in cross-functional collaboration.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in CRM software and incident management tools.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for professional growth.
• Wellness benefit.
• Team bonding budget.
• Flexibility to work from anywhere for up to 90 days per annum.