Customer Success Enablement Manager - Remote

Overview

The Customer Success Enablement Manager will play a crucial role in equipping Customer Success teams with the skills and resources necessary to enhance customer outcomes and drive retention and growth.

In Short

• Partner with Customer Success Leaders to understand their priorities.
• Create and curate learning paths and playbooks for Customer Success Managers.
• Own onboarding for Customer Success Managers and Implementation Specialists.
• Manage enablement systems for easy access to resources.
• Thrive in a dynamic, high-growth SaaS environment.
• Measure program effectiveness and link it to business outcomes.
• Organized and detail-oriented, managing multiple initiatives concurrently.

Requirements

• Experience in Customer Success or related fields.
• Strong program development skills.
• Ability to facilitate training sessions and engage with teams.
• Familiarity with SaaS environments.
• Data-driven mindset for measuring program success.
• Excellent communication and organizational skills.

Benefits

• Emphasis on high-quality work and precision.
• Competitive compensation, including equity.
• Unlimited PTO with four weeks recommended.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and education budget.