Senior Director, Project Management Office (PMO) and Client Onboarding - Remote

Overview

The Senior Director of Project Management Office (PMO) and Client Onboarding will lead the strategic planning and execution of enterprise-wide project management initiatives and oversee the end-to-end client onboarding process. This role is critical in driving organizational efficiency, ensuring timely delivery of key projects, and delivering a world-class onboarding experience that supports client satisfaction and retention. The ideal candidate is a transformational leader with deep expertise in project governance, process optimization, change management, and client engagement.

In Short

• Define and implement the vision, strategy, and roadmap for the PMO in alignment with organizational goals.
• Establish project management methodologies, best practices, tools, and metrics to ensure project consistency and success.
• Oversee the management of a portfolio of cross-functional projects, ensuring they are delivered on time, within scope, and on budget.
• Provide executive-level reporting and insights to leadership, highlighting risks, dependencies, and opportunities for improvement.
• Mentor and manage a high-performing team of project and program managers.
• Lead the client onboarding and offboarding function, ensuring a seamless, scalable, and high-quality experience.
• Develop and continuously improve onboarding processes, templates, documentation, and training.
• Collaborate with Sales, Product, Platform, and Operations to ensure alignment and smooth handoffs from pre-sale to onboarding.
• Monitor and measure onboarding success metrics including time-to-value, client satisfaction, and implementation quality.
• Act as a change agent and foster a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree in business, Project Management, or a related field (MBA or equivalent advanced degree preferred).
• 10+ years of experience in project management, client services, or operations, including at least 5 years in a leadership role.
• Proven experience building and leading a PMO and/or client onboarding function in a high-growth or enterprise environment.
• Strong knowledge of project management frameworks (Agile, Waterfall, etc.) and tools (e.g., Asana, Smartsheet, Jira, MS Project).
• Demonstrated ability to manage complex, cross-functional projects with competing priorities.
• Exceptional leadership, communication, and organizational skills.

Benefits

• Competitive salary range of $130,000 - $155,000 based on experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings options and flexible time off (FTO).
• Professional development opportunities.
• Open discussions regarding compensation and benefits during the interview process.