Senior Director, Project Management Office (PMO) and Client Onboarding - Remote

Overview

The Senior Director of Project Management Office (PMO) and Client Onboarding will lead the strategic planning and execution of enterprise-wide project management initiatives and oversee the end-to-end client onboarding process. This role is critical in driving organizational efficiency, ensuring timely delivery of key projects, and delivering a world-class onboarding experience that supports client satisfaction and retention. The ideal candidate is a transformational leader with deep expertise in project governance, process optimization, change management, and client engagement.

In Short

• Define and implement the vision, strategy, and roadmap for the PMO.
• Establish project management methodologies and best practices.
• Oversee cross-functional projects ensuring timely delivery.
• Provide executive-level reporting and insights to leadership.
• Mentor and manage a high-performing team of project managers.
• Lead client onboarding and offboarding functions.
• Develop and improve onboarding processes and documentation.
• Collaborate with various departments for seamless transitions.
• Monitor onboarding success metrics.
• Act as a change agent fostering a culture of accountability.

Requirements

• Bachelor's degree in business or related field (MBA preferred).
• 10+ years of experience in project management or client services.
• Proven experience building and leading a PMO.
• Strong knowledge of project management frameworks and tools.
• Exceptional leadership and organizational skills.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings options.
• Flexible time off (FTO).
• Professional development opportunities.