Insights Data Analyst - Remote

Overview

At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations.

In Short

• Join a team combining advanced AI with deep industry expertise.
• Support ASAPP’s goal to reduce excessive labor while ensuring excellent customer satisfaction.
• Provide data-driven solutions to maximize value for existing customers.
• Conduct ad hoc data analyses and craft narratives around performance.
• Strong analytical and technical skills required.
• Transform ambiguous directives into impactful outcomes.
• Work in a fast-paced environment without sacrificing quality.

Requirements

• Bachelor’s degree in Computer Science, Statistics, Business, Data Science, or related field.
• 2-4 years of experience manipulating large datasets.
• Advanced SQL skills for data analysis.
• Experience with data visualization tools like Tableau.
• Ability to create impactful data visualizations.
• Familiarity with database systems and data warehousing concepts.

Benefits

• Opportunity to work with innovative AI technology.
• Collaborate with cross-functional teams.
• Contribute to meaningful customer success initiatives.
• Work in a dynamic and fast-paced environment.