First Party Collection Agent - Remote

Overview

The First Party Collection Agent will be responsible for collecting outstanding balances, coordinating the resolution of disputed invoices, and managing deductions taken by distributors from company invoices.

In Short

• Analyze distributor invoices to identify deductions and their reasons.
• Validate deductions by reviewing supporting documentation.
• Contact distributors to dispute invalid deductions.
• Maintain communication with customers and internal teams.
• Utilize analytical skills to identify trends and resolve discrepancies.
• Demonstrate attention to detail in reviewing invoices.
• Show problem-solving ability in resolving deduction-related issues.
• Work collaboratively with finance, sales, and customer service teams.
• Manage multiple tasks effectively and meet deadlines.
• Take initiative in driving resolution of deduction issues.

Requirements

• Strong communication skills for effective interaction.
• Proficiency in data management tools like SAP and Excel.
• Ability to analyze financial data and trends.
• High accuracy in reviewing financial documents.
• Experience in problem-solving and dispute resolution.
• Excellent time management skills.
• Ability to work well in a team environment.
• Proactive approach to resolving issues.

Benefits

• $12.98 per hour plus potential monthly bonus.
• Health, dental, vision, life, and disability coverage options.
• 401(k) retirement plan with company matching.
• Generous paid time off policy starting with 18 days per year.
• Paid holidays immediately upon hire.