Client Support & Procurement Administrator - Remote

Overview

The Client Support & Procurement Administrator is responsible for managing client support tickets, coordinating procurement activities, and performing administrative tasks to ensure smooth operations.

In Short

• Monitor support tickets via platforms like JitBit and Freshdesk
• Draft polite, smart first-line replies using ChatGPT and SOPs
• Assign and escalate tasks in Asana or HubSpot
• Follow up with clients for clarity or status updates
• Receive approved POs from QS team and input into Xero or QuickBooks
• Email vendors to confirm deliveries and timelines
• Track shipments and update project teams via Asana
• Maintain delivery folders and checklists in Google Drive
• Daily stand-up calls with the Ops team
• Weekly summary review using Asana

Requirements

• Experience with support ticket management systems
• Proficiency in Xero or QuickBooks
• Familiarity with Asana and HubSpot
• Strong communication skills
• Ability to follow up and track deliveries
• Organizational skills for maintaining folders and checklists
• Experience in a customer support role is a plus
• Ability to work independently and in a team
• Proficient in using Google Drive
• Adaptability to various communication platforms

Benefits

• Opportunity to work in a dynamic team environment
• Gain experience in procurement and client management
• Flexible working hours
• Remote work options
• Professional development opportunities
• Health and wellness benefits
• Collaborative work culture
• Access to modern tools and technologies
• Supportive management team
• Potential for career advancement