Junior Customer Service Analyst - Affirmative Vacancy for People with Disabilities - Remote

Overview

This position is an affirmative opportunity for people with disabilities, focusing on establishing trust and providing quality service to clients.

In Short

• Build relationships with clients to ensure trust and satisfaction.
• Provide quality service within agreed SLAs.
• Demonstrate ownership and urgency in problem resolution.
• Map feedback during client interactions.
• Proactively address school issues before they arise.

Requirements

• Clear and objective communication skills.
• Organized, proactive, and hands-on approach.
• Ability to analyze data and identify gaps or opportunities.
• Experience in customer service (CX/CS).
• Familiarity with customer service metrics (TAT, TPR, CSAT).

Benefits

• Meal and/or food assistance.
• Health and dental insurance.
• Transportation allowance.
• Extended maternity and paternity leave.
• Childcare assistance.
• Health care partnerships.
• Education incentives.
• Discounts on airline tickets.
• Pet health insurance partnerships.
• Access to educational materials for employee's children.