Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Arcadia.io, you will take ownership of a portfolio of enterprise and strategic customers, ensuring alignment between Arcadia’s solutions and customers' business objectives while leading a team of Customer Success Managers.

In Short

• Manage a portfolio of enterprise and strategic customers.
• Lead and mentor a team of Customer Success Managers.
• Drive customer adoption and deliver strategic value.
• Develop strategic account plans and customer success plans.
• Conduct quarterly business reviews with customers.
• Identify at-risk accounts and implement retention strategies.
• Collaborate with internal teams to enhance customer success operations.
• Support contract renewals and upsell opportunities.
• Ensure high Net Promoter Scores for assigned customers.
• Contribute to hiring and training efforts for the Customer Success team.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• 2+ years of experience managing customer success teams.
• Bachelor’s degree in IT or related field.
• Strong understanding of healthcare data analytics.
• Exceptional communication skills.
• Experience managing executive-level relationships.
• Strong analytical and problem-solving skills.
• Ability to travel approximately 30%.

Benefits

• Flexible, remote-friendly work environment.
• Employee-driven programs for personal and professional development.
• Great benefits including flextime off.
• Be part of a mission-driven company transforming healthcare.