Senior Advisor, Member Services - Remote

Overview

The Senior Advisor of Member Services at Arcadia plays a crucial role in building strong relationships with members, aligning their business strategies with the company's platforms and insights to drive success in the healthcare industry.

In Short

• Serve as the primary point of contact for assigned members.
• Guide members in aligning their business strategies with our platforms.
• Analyze data and translate insights for stakeholders.
• Support members in tracking and delivering on key milestones.
• Provide proactive recommendations to optimize platform utilization.
• Grow expertise in the assigned industry segment.
• Collaborate with cross-functional teams to address member needs.
• Develop and deliver training and workshops for members.
• Identify risks and develop mitigation strategies.
• Share accountability for renewals and expansion opportunities.

Requirements

• Bachelor’s degree in healthcare, business administration, or related field; advanced degree preferred.
• 5+ years in a customer-facing, strategic advisory role.
• Proven track record of delivering measurable impact in client success.
• Strong understanding of healthcare industry trends and analytics solutions.
• Exceptional interpersonal and communication skills.
• Expertise in project management.
• Analytical mindset with the ability to interpret complex datasets.
• Proficiency in analytics platforms and CRM systems.
• Strong problem-solving skills and a proactive approach.
• Strategic thinker with a customer-first mindset.

Benefits

• Excellent employee benefits.
• Work with industry leaders in a mission-driven company.
• Flexible, remote-friendly work environment.
• Opportunities for personal and professional development.
• Be a part of a supportive community.