Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Arcadia is responsible for managing steady state activities for non-enterprise clients, ensuring customer satisfaction through strong data quality and effective support.

In Short

• Manage a portfolio of customer accounts as the primary point of contact.
• Ensure strong data quality and rapid support for clients.
• Lead product trainings and mitigate issues for clients.
• Coordinate with internal teams to track project status and timelines.
• Drive issue resolution through collaboration with cross-functional teams.
• Understand and articulate Arcadia’s data ingestion processes.
• Develop strategies to help clients reach their business goals.
• Train customers on the Arcadia product suite.
• Demonstrate fluency in product functionality and data dependencies.
• Build long-term relationships with clients.

Requirements

• Experience in customer success or account management.
• Strong problem-solving skills and technical aptitude.
• Ability to manage multiple customer accounts independently.
• Excellent communication and interpersonal skills.
• Understanding of value-based care and healthcare data.
• Ability to tailor training to meet customer needs.
• Experience with project management and coordination.
• Ability to troubleshoot complex technical issues.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Impactful work contributing to healthcare improvements.
• Flexible work arrangements.