Director of Operational Solutions - Remote

Overview

The Director of North America Operational Solutions leads the team that bridges HQ partners and in-store operations teams, focusing on enhancing retail guest and employee experiences through strategic projects and operational excellence.

In Short

• Lead the North America Operational Solutions team.
• Enhance in-store operational programming.
• Develop long-term strategic planning for growth.
• Align business investments and changes in retail.
• Analyze opportunities for process enhancements.
• Manage operational capacity and labor cost planning.
• Oversee operational programming efficacy.
• Identify and mitigate operational risks.
• Engage with global regions on operational synchronization.
• Create and manage cost center budgets.

Requirements

• Bachelor’s degree in Business, Operations, or related field.
• Minimum three years in a Director-level role in a fast-paced organization.
• Expertise in retail operations with problem-solving skills.
• Proven budget and P&L management capabilities.
• Strong project management skills.
• Data-driven mindset for analyzing metrics.
• Excellent communication and interpersonal skills.
• Ability to support team autonomy and collaboration.
• Passion for continuous improvement and breakthrough thinking.
• Genuine passion for outdoor activities.

Benefits

• Opportunity to lead a dynamic team.
• Involvement in strategic decision-making.
• Hybrid work environment.
• Engagement with global operations.
• Professional development opportunities.