Service Delivery Specialist (SDS) - Remote

Overview

The Service Delivery Specialist (SDS) role involves acting as a liaison between business teams, technical teams, and external stakeholders, ensuring effective communication and collaboration.

In Short

• Act as a bridge between business and technical teams.
• Manage operations of Office 365 suite including MS Teams and SharePoint.
• Drive cross-functional forums and align on priorities.
• Communicate with stakeholders to ensure stable operations.
• Translate business needs into technical requirements.
• Improve support processes and Ways of Working.
• Guide product teams on operational procedures.
• Align on KPIs and operational goals with leadership.
• Experience in digital workplace platforms and governance.
• Strong stakeholder management and communication skills.

Requirements

• Proven experience as a Project Coordinator or SDS.
• Strong knowledge of Digital Workplace platforms.
• Expertise in cross-functional collaboration.
• Experience in risk management and issue escalation.
• Strong governance and compliance experience.
• Hands-on expertise in Service Management processes.
• Awareness of cybersecurity frameworks.
• Familiarity with monitoring tools and technology trends.
• Process orientation with knowledge of ITIL frameworks.
• Good to have ITIL certification or practical knowledge.

Benefits

• Opportunity for career growth and responsibility.
• Inclusive and diverse workplace culture.
• Immediate start with a full-time position.
• Hybrid work model with remote options.
• Continuous learning and development opportunities.