Customer Support Specialist - Remote

Overview

ApprovalMax is seeking an experienced Support Specialist to enhance customer support and improve the overall customer experience through effective communication and collaboration with various teams.

In Short

• Communicate with customers on usability and technical issues.
• Analyze and address customer complaints and concerns.
• Collaborate with Tier 2 and Development teams to resolve issues.
• Prioritize and escalate tasks for swift resolution.
• Uphold and enhance support metrics.
• Deepen knowledge of products and services.

Requirements

• 3-5 years of customer service experience preferred.
• In-depth understanding of customer concerns.
• Strong technical skills relevant to product use.
• Excellent communication skills.
• Accountability and solid personal organization.
• Clear understanding of time management principles.

Benefits

• Regular performance-based compensation reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Health & Wellness program with reimbursement options.
• Reimbursement of professional development courses.
• Service years recognition financial reward.