Customer Success Manager - Remote

Overview

ApprovalMax is an award-winning B2B software used by businesses around the world to approve bills and expenses. The Customer Success Manager will help grow the business by maintaining customer relationships and promoting product value.

In Short

• Remote position for a Customer Success Manager.
• Maintain understanding of products and assist customers.
• Promote product value and drive post-sales growth.
• Engage with customers to gauge satisfaction.
• Manage support tickets from customer portfolio.
• Provide support via Zoom calls.
• Act as an escalation point for customer queries.
• Contribute to optimizing team processes.
• Full-time and permanent role.

Requirements

• Fluent English is essential.
• Right to work in Canada is essential.
• Excellent communication skills.
• 2+ years in account management or customer success preferred.
• B2B SaaS experience preferred.
• Accounting knowledge preferred but not essential.
• Experience in providing training preferred but not essential.

Benefits

• Growing international business with 10,000+ subscribers.
• Regular performance-based compensation reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Remote work with flexible hours.
• Health & Wellness program with bonus payments.
• Reimbursement of co-working space.
• Reimbursement of professional development courses.
• Parental leave support.