Customer Success Manager - Remote

Overview

The Customer Success Manager at adjoe will manage a portfolio of app publishers, focusing on maximizing revenue and enhancing client relationships through effective communication and analysis.

In Short

• Manage a portfolio of existing app publishers.
• Establish strong relationships through daily communication.
• Analyze KPIs related to partner performance.
• Prepare reports and business reviews for app publishers.
• Utilize tools like Salesforce to track activities.
• Communicate partner needs internally for technical troubleshooting.

Requirements

• 1 year of experience in Advertising Technology or Digital Marketing.
• Understanding of standard KPIs in Ad Tech.
• Outstanding verbal and written communication skills.
• Excellent analytical skills.
• Proficient in Google Suite.
• Output- and revenue-driven attitude.
• Able to work in a fast-paced environment.
• Strong sense of ownership.

Benefits

• Support for relocation and settling in Hamburg.
• Hybrid work setup with flexible hours.
• 30 vacation days and 3 weeks of remote work per year.
• Access to an in-house gym and fitness classes.
• Regular feedback and development programs.
• Participation in team and company events.