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Tier 2 Help Desk Specialist (Hybrid) - Remote

Posted 4 weeks ago
Customer Service
Full Time
VA, USA

Overview

The Tier 2 Help Desk Specialist provides advanced technical support for escalated end-user issues and more complex IT problems while working within a hybrid model in Norfolk, VA.

In Short

  • Provide advanced technical support for complex IT issues.
  • Troubleshoot hardware, software, and network issues.
  • Manage remote desktop support and diagnostics.
  • On-call onsite support for client locations.
  • Collaborate with Tier 3 engineers on problem resolution.
  • Maintain technical documentation for knowledge base.
  • Assist with software deployment and system configurations.
  • 3-5+ years of experience required.
  • Strong communication skills needed.
  • Must reside near Norfolk, VA for onsite requirements.

Requirements

  • 3-5+ years in a Tier 2 help desk role.
  • In-depth knowledge of Windows OS and networking concepts.
  • Proven troubleshooting skills.
  • Strong communication skills.
  • Experience with ITSM ticketing systems.
  • Relevant certifications preferred.

Benefits

  • Competitive hourly rate based on experience and qualifications.
Applied Memetics logo

Applied Memetics

Applied Memetics LLC is a prominent provider of IT and cybersecurity solutions, focused on supporting critical infrastructure clients. The company operates on a dynamic shared services model, offering challenging and rewarding task-based opportunities to its expert personnel. With a commitment to expanding its talented workforce in the Norfolk, VA area, Applied Memetics emphasizes the importance of local presence for roles that require onsite support and direct interaction with client infrastructure. The company values a collaborative environment and seeks professionals who can effectively troubleshoot complex technical issues while adhering to strict security and compliance protocols.

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